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You Can Snack with Confidence - An Update About Our Stores

May 21, 2020

To our loyal pretzel fans,

We hope you, your families, and loved ones are staying safe and healthy during this time as we all continue to manage through the COVID-19 pandemic. The past few months have brought challenges for many across the country, and on behalf of the entire Auntie Anne’s team and our franchisees, we want to thank you for your trust and for allowing us to continue to serve you.

For more than 32 years, Auntie Anne’s has been dedicated to our Threefold Philosophy of serving a fresh, hot, golden brown pretzel in a sparkling clean store, with friendly, courteous service - and that has not changed!

At Auntie Anne’s locations across the U.S., our franchisees and crew members have done an incredible job adapting to the current realities and providing the same superior pretzel snacks and service you expect through mobile ordering, curbside pickup, and delivery.

Now, as state and local governments and public health authorities are announcing reopening plans for some communities, we are reopening our stores in accordance with their guidance.

As we come together again, we are focused on taking steps to help our crew members and guests feel comfortable in our locations. In addition to all precautionary procedures currently in place for our take-out and delivery service, we are implementing the following when our stores reopen:

  • Following guidance from national and local health organizations, including the Center for Disease Control & Prevention
  • Adhering to enhanced cleaning and sanitation procedures
  • Delivering your pretzels to you hands-free, from 525 degree oven to packaging
  • Providing team members with personal protective equipment, including face coverings and gloves
  • Providing hand sanitizer for team members and guests
  • Using floor decals to remind guests to keep to social distancing protocols wherever applicable
  • Continuing to offer mobile ordering, curbside pickup, and delivery for guests who prefer to snack in their own homes
  • Allowing for contactless payment at the store with the guest’s personal device
  • Directing team members to stay home if they experience fever or any COVID-19 symptoms
  • Ensuring team members are trained on new procedures and protocols

As we continue to adapt to this “new normal,” we remain committed to making you feel comfortable in our stores and we will continue to closely monitor updates and recommendations from the CDC. We look forward to welcoming you at one of our Auntie Anne’s locations soon to bring some pretzel joy to your day.

Stay safe and we hope to see you soon!


About Auntie Anne’s®:

With more than 1,800 locations in 48 states and more than 25 countries, Auntie Anne’s mixes, twists and bakes pretzels to golden brown perfection all day long in full view of guests. Auntie Anne’s can be found in malls and outlet centers, as well as in non-traditional spaces including universities, airports, Walmarts, travel plazas, military bases, and food trucks. Fans can now also order their favorite pretzels for catering and delivery . For more information, visit AuntieAnnes.com, or follow on Facebook,Twitter and Instagram. To receive the latest offers – including a free pretzel for your birthday – download the My Pretzel Perks app.

stay connected

Download the Pretzel Perks App

  • Download the Pretzel Perks app in the Apple app store, opens in a new window
  • Download the Pretzel Perks app in the Google Play store, opens in a new window

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