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COMMON QUESTIONS

All your questions, answered. You have questions, we have answers.

General Questions

What allergens are found in Auntie Anne’s products?

Please be advised that our products contain known food allergens and may cause sensitivities. We strongly recommend that anyone with an allergic condition or sensitivity to nuts gluten, or other food allergens NOT consume our products. Our products may contain allergens as a direct ingredient or in trace amounts, because our products share common equipment at the store level and/or at manufacturing plants. For specific allergen questions related to Auntie Anne's products, please contact Customer Care at 1-877-778-9588 or email us at nutrition@auntieannesinc.com.

Does Auntie Anne’s offer any coupons?

We share exciting coupons and rewards through our My Pretzel Perks mobile app. You can download our My Pretzel Perks app to start receiving custom coupons tailored to your interests. If you prefer, you can also sign up for our Rewards Card as an alternative way to join My Pretzel Perks.

Does Auntie Anne’s have gift cards for sale?

Not at this time. Please check back soon. For more details on special offers and exclusive deals, contact your local Auntie Anne’s or join My Pretzel Perks.

How do I join Auntie Anne’s My Pretzel Perks rewards program?

Joining is easy and rewarding. You can download our My Pretzel Perks app to start collecting rewards with each purchase. If you prefer, you can also get our Rewards Card as a way to join My Pretzel Perks.

Who can I talk to about my Auntie Anne's experience?

We welcome your comments. To submit questions or concerns regarding your visit to any of our locations, please complete the 
Contact Us Form.

How can I contact Auntie Anne’s?

Corporate Headquarters: 

Auntie Anne’s, Inc.

Suite 200

48 – 50 West Chestnut Street

Lancaster, PA 17603


1-877-PRTZ-LUV (1-877-778-9588)

717-435-1435
We can also be reached on Facebook and Twitter.

How fast can an Auntie Anne’s Pretzel be rolled?

The fastest pretzel roller in the Auntie Anne’s family can roll and twist a pretzel in 3.5 seconds. The title belongs to Amanda Putney, from New Jersey.

Career & Franchise Questions

How many pretzels have been sold by Auntie Anne’s?

In July 2006, Auntie Anne's sold its billionth pretzel. In 2005, Auntie Anne's sold enough pretzels to circle the world two and a half times in rolled out dough.

Where can I find information about owning an Auntie Anne’s store location?

Details on owning an Auntie Anne’s franchise, including cost, application process and franchisee support structure, are available on our franchise website. If you would like to speak to someone about owning an Auntie Anne’s location, use this contact form to get started or call us at 1-(800)-Pretzel-LUV.

How can I work for Auntie Anne’s?

Many career opportunities are available at Auntie Anne’s. If you would like to work at a specific store, please contact the manager at your local store. If you are interested in our corporate office, please review our available career opportunities. Find out more about what our employees stand for on our Career Page. We look forward to hearing from you.

How does Auntie Anne’s handle donation requests?

Because Auntie Anne’s, Inc. is a franchise organization, please contact your local Auntie Anne’s.  

Is Auntie Anne a real person?

Yes, Auntie Anne Beiler founded Auntie Anne’s in 1988. She and her husband, Jonas, opened a farmers market stand that originally sold many different snacks, including pretzels and her Old-Fashioned Lemonade. After a little experimentation, the dough our company uses for all our fresh pretzels was born. In 2005, Anne sold the company and is proud of what she started.

Where can I find information on Auntie Anne’s for a school project?

You’ve come to the right place. All the information you need should be available on our website. If you still have questions, please contact us to find out more.

What fundraising options does Auntie Anne’s offer?

Auntie Anne’s offers great fundraising ideas. Complete a Fundraising Request Form to get the process started today.

How does the Original Pretzel have only 5 grams of fat?

It’s true. Our Original Pretzel only contains 5 grams of fat, and, yes, it is lightly dipped in butter. Since Auntie Anne’s Pretzels are made fresh in our stores, you can request your pretzel without butter for a lower calorie option or order your pretzel without salt. You may not know that our Original, Original Stix, Cinnamon Sugar, Cinnamon Sugar Stix, Raisin, Jalapeño and Roasted Garlic Parmesan Pretzels, when served without butter, average just 1 gram of fat. Visit our nutrition section to find out more.

How can I reheat my pretzels at home?

Here are our suggestions for reheating your pretzel:

  • Conventional Oven/Toaster Oven: Preheat oven to 400°. If pretzel is frozen, allow it to thaw. Wrap pretzel in foil and bake approximately 3 minutes.
  • Microwave Oven: If pretzel is frozen, allow it to thaw. Microwave pretzel for approximately 10–15 seconds on medium setting. Repeat as necessary.

Where can I get instructions for the At-Home Baking Kit?

Every Homemade Baking Mix should come with baking directions. If your baking mix arrives without them, download the instructions in English or Spanish here.

Where can I buy Auntie Anne's Pretzels & More Homemade Baking Mix?

Home Baking Mix can be purchased at participating stores or through select retailers. For more details, including instructions and recipes, visit the Pretzels & More Homemade Baking page of this website.

How can I enjoy your pretzels at home?

With the Auntie Anne’s Homemade Baking Mix, you can enjoy fresh-baked anytime hunger calls. Auntie Anne’s special recipe lets you mix, twist and bake 10 Original or Cinnamon Sugar Pretzels, 15 Pretzel Dogs and a variety of other products. Check out our Recipes page for more ideas.

Frozen Soft Pretzels

When does an Auntie Anne’s Pretzel expire?

Lot code and expiration dates can be found on the product’s side panel. To ensure quality, the product (including all package contents) should remain frozen.

Is this the same product that is sold at Auntie Anne's franchise locations?

Products sold at Auntie Anne’s franchise locations are baked fresh in-store. In order to provide a great Auntie Anne’s experience at home, we use the same proprietary blend of flour used in our stores.

Are the frozen pretzel products trans fat-free?

Yes, the Classic and Cinnamon Sugar soft pretzels and nuggets are trans fat-free. The Pretzel Dog includes 1g of trans fat.

Are the frozen pretzel products kosher?

Most of the Auntie Anne’s Frozen Pretzel and Nugget products are kosher – dairy. However, the Pretzel Dog is not Kosher.

Are the frozen pretzel products gluten-free?

No, none of the pretzel products are gluten-free.

Do all of the ingredients in the package need to be frozen?

Yes. The product (including all package contents) should be frozen until use.

Where can I purchase frozen pretzel products?

The Auntie Anne's® Frozen Pretzels are available through the following retailers:

Product is NOT for sale at Auntie Anne’s franchised locations.  Product selection may vary by retailer.  Please check back often for the most up-to-date listing of merchants.

 

How do I prepare my frozen pretzel product?

Classic Soft Pretzel and Cinnamon Sugar Pretzel:

Oven or Toaster Oven Instructions:

  1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
  2. Preheat oven or toaster oven to 425° and place frozen pretzels on a baking sheet.
  3. Bake for 4–6 minutes.
  4. Spread/brush butter onto hot pretzel.
  5. Sprinkle salt or cinnamon sugar on pretzel, and enjoy!

Toaster Oven Instructions:

  1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
  2. Place frozen pretzel in wide-mouth toaster.
  3. Toast for 3–4 minutes on medium temperature.
  4. Spread/brush butter onto hot pretzel.
  5. Sprinkle salt or cinnamon sugar onto pretzel, and enjoy!

Microwave Instructions:

  1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
  2. Microwave frozen pretzel on high for 30–40 seconds.
  3. Spread/brush butter onto hot pretzel.
  4. Sprinkle salt on pretzel, and enjoy!

Note: Due to differences in all ovens, heating directions may need to be adjusted. 

Classic and Cinnamon Sugar Nuggets:

Oven or Toaster Oven Instructions:

  1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
  2. Preheat oven or toaster oven to 425°.
  3. Remove frozen nuggets from pouch and place on a baking sheet.
  4. Bake in oven for 3–5 minutes or until heated through.
  5. Spread/brush butter onto heated nuggets and sprinkle on cinnamon sugar or salt. Enjoy!

Microwave Instructions:

  1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
  2. Heat unopened nugget pouch in microwave for 20 seconds or until heated through.
  3. Carefully open nugget pouch, add butter and shake.
  4. Sprinkle on cinnamon sugar or salt. Enjoy!

Note: Due to differences in all ovens, heating directions may need to be adjusted

What should be included in each frozen product package?

Classic Soft Pretzel:

  • Five pretzels
  • Five butter packets
  • Five salt packets

Cinnamon Sugar Soft Pretzel:

  • Five pretzels
  • Five butter packets
  • Five  cinnamon sugar packets

Classic Nuggets:

  • Four pouches containing approximately 10 nuggets each
  • Four butter packets
  • Four salt packets

Cinnamon Sugar Nuggets:

  • Four pouches containing approximately 10 nuggets each
  • Four butter packets
  • Four cinnamon sugar packets

Pretzel Dogs:

  • Four individually wrapped Pretzel Dogs

What, if any, allergens are in the products?

Allergens that are in the product are listed on the package. Allergens within the product and facility are listed below.

Classic and Cinnamon Sugar Pretzels and Nuggets:

  • Contain wheat and milk
  • Manufactured in a facility that processes wheat, milk and soy

Inclusions (butter, salt, cinnamon sugar):

  • Manufactured in a facility that processes milk and soy

Pretzel Dogs:

  • Contain wheat and milk
  • Manufactured in a facility that processes wheat, milk and soy

Pretzels & More Homemade Baking Mix

How much yeast is needed if it wasn’t included in my mix?

We apologize that your mix didn’t include a necessary ingredient. If you have yeast accessible, please use 1 tablespoon.

Are holes in the dough mix bag normal?

Yes, the small holes in the dough mix bag are placed there intentionally to prevent the bag from breaking open during packaging and shipping.

Do you have additional instructions or tips?

Please watch our demonstration video for more information on making pretzels, pizza and monkey bread with your Homemade Baking Kit.

Can I make the dough mix in a bread machine?

Yes. Follow the instructions from steps 1 to 3 under the dough preparation section. Bread machines vary, but the total mixing time should not exceed 15 minutes.

Can I make other snacks besides pretzels with the mix?

The dough is versatile. We encourage you to check out our recipe page to see how you can make other items such as breakfast pastries, pizzas, bread, appetizers and desserts.

How long does it take to make pretzels?

1 hour from start to finish including 30 minutes to let the dough rise. MIX 10 minutes, RISE 30 minutes, TWIST 10 minutes, BAKE 10 minutes.

What is this sodium bicarb, and what purpose does it serve?

Sodium bicarb is another name for baking soda. This ingredient helps the pretzels bake to a golden brown.

Where should I place the dough to rise?

We recommend heating your oven to 200° and placing the dough in a bowl on top of the oven to rise. A spot with a lot of sunlight or on top of the refrigerator are also good options.

How much baking soda is needed if it wasn’t included in my mix?

We apologize that your mix didn’t include a necessary ingredient. If you have baking soda accessible, please use 6 Tablespoons. Again, we apologize for the inconvenience. If you have additional feedback, please contact us.

Can I freeze the dough and make the pretzels later?

We recommend baking all the pretzels and then freezing them to enjoy at a later time. Freezing and reheating instructions are included below.

Freezing instructions:

  • Place baked, cooled pretzels in sealed bag and freeze.

Reheating instructions:

  • Conventional/Toaster Oven: Preheat oven to 400°; allow pretzels to thaw; wrap in foil and bake for 3 minutes.
  • Microwave Oven: Allow pretzels to thaw; microwave approximately 10–15 seconds on a medium setting; repeat as necessary.

Want to talk to a representative?

Monday - Friday, 8:30 a.m. to 5 p.m. ET

1-877-PRTZ LUV (1-877-778-9588) Call us or use our contact form