All your questions, answered. You have questions, we have answers.
Please be advised that our products contain known food allergens and may cause sensitivities. We strongly recommend that anyone with an allergic condition or sensitivity to nuts gluten, or other food allergens NOT consume our products. Our products may contain allergens as a direct ingredient or in trace amounts, because our products share common equipment at the store level and/or at manufacturing plants. For specific allergen questions related to Auntie Anne's products, please contact Customer Care at 1-877-778-9588 or email us at email@example.com.
We share exciting coupons and rewards through our My Pretzel Perks mobile app. You can download our My Pretzel Perks app to start receiving custom coupons tailored to your interests. If you prefer, you can also sign up for our Rewards Card as an alternative way to join My Pretzel Perks.
Joining is easy and rewarding. You can download our My Pretzel Perks app to start collecting rewards with each purchase. If you prefer, you can also get our Rewards Card as a way to join My Pretzel Perks.
We welcome your comments. To submit questions or concerns regarding your visit to any of our locations, please complete the Contact Us Form.
Auntie Anne’s, Inc.
48 – 50 West Chestnut Street
Lancaster, PA 17603
We can also be reached on Facebook and Twitter.
The fastest pretzel roller in the Auntie Anne’s family can roll and twist a pretzel in 3.5 seconds. The title belongs to Amanda Putney, from New Jersey.
In July 2006, Auntie Anne's sold its billionth pretzel. In 2005, Auntie Anne's sold enough pretzels to circle the world two and a half times in rolled out dough.
Details on owning an Auntie Anne’s franchise, including cost, application process and franchisee support structure, are available on our franchise website. If you would like to speak to someone about owning an Auntie Anne’s location, use this contact form to get started or call us at 1-(800)-Pretzel-LUV.
Many career opportunities are available at Auntie Anne’s. If you would like to work at a specific store, please contact the manager at your local store. If you are interested in our corporate office, please review our available career opportunities. Find out more about what our employees stand for on our Career Page. We look forward to hearing from you.
Because Auntie Anne’s, Inc. is a franchise organization, please contact your local Auntie Anne’s.
Yes, Auntie Anne Beiler founded Auntie Anne’s in 1988. She and her husband, Jonas, opened a farmers market stand that originally sold many different snacks, including pretzels and her Old-Fashioned Lemonade. After a little experimentation, the dough our company uses for all our fresh pretzels was born. In 2005, Anne sold the company and is proud of what she started.
You’ve come to the right place. All the information you need should be available on our website. If you still have questions, please contact us to find out more.
It’s true. Our Original Pretzel only contains 5 grams of fat, and, yes, it is lightly dipped in butter. Since Auntie Anne’s Pretzels are made fresh in our stores, you can request your pretzel without butter for a lower calorie option or order your pretzel without salt. You may not know that our Original, Original Stix, Cinnamon Sugar, Cinnamon Sugar Stix, Raisin, Jalapeño and Roasted Garlic Parmesan Pretzels, when served without butter, average just 1 gram of fat. Visit our nutrition section to find out more.
Here are our suggestions for reheating your pretzel:
With the Auntie Anne’s Homemade Baking Mix, you can enjoy fresh-baked anytime hunger calls. Auntie Anne’s special recipe lets you mix, twist and bake 10 Original or Cinnamon Sugar Pretzels, 15 Pretzel Dogs and a variety of other products. Check out our Recipes page for more ideas.
Lot code and expiration dates can be found on the product’s side panel. To ensure quality, the product (including all package contents) should remain frozen.
Products sold at Auntie Anne’s franchise locations are baked fresh in-store. In order to provide a great Auntie Anne’s experience at home, we use the same proprietary blend of flour used in our stores.
Yes, the Classic and Cinnamon Sugar soft pretzels and nuggets are trans fat-free. The Pretzel Dog includes 1g of trans fat.
Most of the Auntie Anne’s Frozen Pretzel and Nugget products are kosher – dairy. However, the Pretzel Dog is not Kosher.
No, none of the pretzel products are gluten-free.
Yes. The product (including all package contents) should be frozen until use.
The Auntie Anne's® Frozen Pretzels are available through the following retailers:
Product is NOT for sale at Auntie Anne’s franchised locations. Product selection may vary by retailer. Please check back often for the most up-to-date listing of merchants.
Classic Soft Pretzel and Cinnamon Sugar Pretzel:
Oven or Toaster Oven Instructions:
Toaster Oven Instructions:
Note: Due to differences in all ovens, heating directions may need to be adjusted.
Classic and Cinnamon Sugar Nuggets:
Oven or Toaster Oven Instructions:
Note: Due to differences in all ovens, heating directions may need to be adjusted
Classic Soft Pretzel:
Cinnamon Sugar Soft Pretzel:
Cinnamon Sugar Nuggets:
Allergens that are in the product are listed on the package. Allergens within the product and facility are listed below.
Classic and Cinnamon Sugar Pretzels and Nuggets:
Inclusions (butter, salt, cinnamon sugar):
We apologize that your mix didn’t include a necessary ingredient. If you have yeast accessible, please use 1 tablespoon.
Yes, the small holes in the dough mix bag are placed there intentionally to prevent the bag from breaking open during packaging and shipping.
Please watch our demonstration video for more information on making pretzels, pizza and monkey bread with your Homemade Baking Kit.
Yes. Follow the instructions from steps 1 to 3 under the dough preparation section. Bread machines vary, but the total mixing time should not exceed 15 minutes.
The dough is versatile. We encourage you to check out our recipe page to see how you can make other items such as breakfast pastries, pizzas, bread, appetizers and desserts.
1 hour from start to finish including 30 minutes to let the dough rise. MIX 10 minutes, RISE 30 minutes, TWIST 10 minutes, BAKE 10 minutes.
Sodium bicarb is another name for baking soda. This ingredient helps the pretzels bake to a golden brown.
We recommend heating your oven to 200° and placing the dough in a bowl on top of the oven to rise. A spot with a lot of sunlight or on top of the refrigerator are also good options.
We apologize that your mix didn’t include a necessary ingredient. If you have baking soda accessible, please use 6 Tablespoons. Again, we apologize for the inconvenience. If you have additional feedback, please contact us.
We recommend baking all the pretzels and then freezing them to enjoy at a later time. Freezing and reheating instructions are included below.