FAQ

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Monday - Friday, 8:30 a.m. to 5 p.m. ET
1-877-PRTZ-LUV (1-877-778-9588)

Frequently Asked Questions

  • Does Auntie Anne's offer any coupons?
  • We share exclusive coupons and rewards through our Pretzel Perks mobile app. You can download our Pretzel Perks app for your Apple or Android phone. Here are some of the perks of having the Auntie Anne's Pretzel Perks app:
    • Free pretzel after your first purchase of $1.00 or more
    • Free pretzel every 250 points
    • 10 points for every $1 spent
    • Exclusive new product news
    • Special rewards and offers
  • How do I join Auntie Anne's Pretzel Perks rewards program
  • Joining is easy and rewarding. You can download our Pretzel Perks app  or join Pretzel Perks online to start collecting rewards with each purchase.
  • Do all locations participate in the Auntie Anne's Pretzel Perks Program?
  • This program is not available in Auntie Anne’s/SUBWAY® locations, some travel venues and other unique locations.
  • Does Auntie Anne's have gift cards for sale?
  • Yes. Auntie Anne's gift cards are available for purchase at participating Auntie Anne's locations. Please note that some travel venues and other unique locations may not be able to sell or accept gift cards.
  • Where can I use my Auntie Anne's gift card?
  • Auntie Anne's gift cards are redeemable at participating Auntie Anne's locations within the United States. Please note that some travel venues and other unique locations may not be able to sell or accept gift cards.
  • Can I link my Auntie Anne's gift card to Pretzel Perks app?
  • You cannot link your Auntie Anne's gift card to your Pretzel Perks rewards app at this time.
  • Who can I talk to about my Auntie Anne's experience?
  • We welcome your comments. To submit questions or concerns regarding your visit to any of our locations, please complete the Contact Us Form. You can also contact us on Facebook or Twitter.
  • How can I contact Auntie Anne's?
  • Corporate Headquarters
    Auntie Anne's

    48 - 50 West Chestnut Street
    Suite 200
    Lancaster, PA 17603

    1-877-778-9588
    717-435-143
    We can also be reached on Facebook or Twitter.
  • How does Auntie Anne's handle donation requests?
  • Because Auntie Anne's is a franchise organization, please contact your local Auntie Anne's for donation requests.
  • How does the Original Pretzel have only 5 grams of fat?
  • It's true. Our Original Pretzel only contains 5 grams of fat, and, yes, it is lightly dipped in butter. Since Auntie Anne's Pretzels are made fresh in our stores, you can request your pretzel without butter for a lower calorie option or order your pretzel without salt. You may not know that our Original, Cinnamon Sugar, Raisin, Jalapeño and Roasted Garlic & Parmesan Pretzels, when served without butter, average just 1 gram of fat. Visit our nutrition section to find out more.
  • How can I reheat my pretzels at home?
  • Here are our suggestions for reheating your pretzel:
    • Conventional Oven/Toaster Oven: Preheat oven to 400°. If pretzel is frozen, allow it to thaw. Wrap pretzel in foil and bake approximately 3 minutes.
    • Microwave Oven: If pretzel is frozen, allow it to thaw. Microwave pretzel for approximately 10-15 seconds on medium setting. Repeat as necessary.
  • How can I make your pretzels at home?
  • You can make our delicious pretzels right at home with our Auntie Anne’s DIY Pretzel Kit on Harry & David. Our kit comes with all of the signature ingredients and easy-to-follow instructions you will need to make your kitchen smell like our kitchen. Start making memories today and have your kit shipped directly to your door or send it as a thoughtful gift to loved one.
  • Where can I buy Auntie Anne's Pretzels & More Homemade Baking Mix?
  • Our Pretzels & More Homemade Baking Mix can be only be purchased through select retailers.
  • How fast can an Auntie Anne's Pretzel be rolled?
  • The fastest pretzel roller in the Auntie Anne's family can roll and twist a pretzel in 3.5 seconds.
  • Where can I find information on Auntie Anne's for a school project?
  • You've come to the right place. All the information you need should be available on our website. If you still have questions, please contact us to find out more.
  • Is Auntie Anne a real person?
  • Yes, "Auntie Anne" Beiler founded Auntie Anne's in 1988. She and her husband, Jonas, opened a farmers market stand that originally sold many different snacks, including pretzels and her Old-Fashioned Lemonade. After a little experimentation, the dough our company uses for all of our fresh pretzels was born. In 2005, Anne sold the company and is proud of what she started.

Career & Franchise Questions

  • How can I work for Auntie Anne's?
  • There are many career opportunities available at Auntie Anne's. If you would like to work for a specific location, please contact the manager at your local store. If you are interested in working in our corporate office, please visit our Careers page and review our available career opportunities. We look forward to hearing from you soon.

Frozen Soft Pretzels

  • What allergens are in Auntie Anne's frozen grocery products?
  • Allergens with the product and facility are listed below. Allergens within the product itself are also listed on the packaging.
    Classic Pretzels and Nuggets:
    • Contain Wheat and Milk
    • Manufactured in a facility that processes Wheat, Milk and Soy

    Inclusions (butter, salt, cinnamon sugar):
    • Manufactured in a facility that processes Milk and Soy

    Pretzel Dogs:
    • Contain Wheat
    • Manufactured in a facility that processes Wheat, Milk and Soy

    Pretzel Sandwiches:
    • Contain Wheat, Milk and Soy
    • Manufactured in a facility that processes Wheat, Milk, Soy and Eggs
  • What is the expiration date?
  • Lot code and expiration dates can be found on the product's side panel. To ensure quality, product (including all package contents) should remain frozen.
  • Is this the same product that is sold at Auntie Anne's franchise locations?
  • Products sold at Auntie Anne's franchise locations are baked fresh in-store. In order to provide you with a great Auntie Anne's experience at home, we use the same proprietary blend of flour used in our stores.
  • Are the frozen pretzel products trans fat-free?
  • All frozen products are trans fat-free.
  • Are the frozen pretzel products kosher?
  • The Auntie Anne's Frozen Pretzel and Nugget products are kosher-dairy. The Pretzel Pocket Sandwiches and Pretzel Dog are not kosher.
  • Are the frozen pretzel products gluten-free?
  • No, none of the pretzel products are gluten-free.
  • Do all of the ingredients in the package need to be frozen?
  • Yes. The product (including all package contents) should remain frozen until use.
  • Where can I purchase frozen pretzel products?
  • The Auntie Anne's® Frozen Pretzels are available through the following retailers:
    • Stop & Shop
    • Giant
    • Martin's
    • Price Chopper
    • Redner's
    • Key Food
    • SuperValu
    • Winn Dixie
    • Bi-Lo
    • Lowes Foods
    • Jewel-Osco
    • Schnuck's
    • Target
    • Albertson's
    • Vons
    • HEB
    • Meijer
    Not all products are available in all stores. Please confirm product availability with your local retailer. We are currently expanding our presence, so be sure to check back for the most up-to-date listing of merchants.
  • How do I prepare my frozen pretzel product?
  • Classic Soft Pretzel:
    Oven or Toaster Oven Instructions:
    1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
    2. Preheat oven or toaster oven to 425° and place frozen pretzels on a baking sheet.
    3. Bake for 4–6 minutes.
    4. Spread/brush butter onto hot pretzel.
    5. Sprinkle salt on pretzel, and enjoy!

    Toaster Instructions:
    1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
    2. Place frozen pretzel in wide-mouth toaster.
    3. Toast for 3–4 minutes on medium temperature.
    4. Spread/brush butter onto hot pretzel.
    5. Sprinkle salt onto pretzel, and enjoy!

    Microwave Instructions:
    1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
    2. Microwave frozen pretzel on high for 30–40 seconds.
    3. Spread/brush butter onto hot pretzel.
    4. Sprinkle salt on pretzel, and enjoy!
    Note: Due to differences in all ovens, heating directions may need to be adjusted.

    Classic Pretzel Nuggets:
    Oven or Toaster Oven Instructions:
    1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
    2. Preheat oven or toaster oven to 425°.
    3. Remove frozen nuggets from pouch and place on a baking sheet.
    4. Bake in oven for 3–5 minutes or until heated through.
    5. Spread/brush butter onto heated nuggets and sprinkle on salt. Enjoy!

    Microwave Instructions:
    1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
    2. Heat unopened nugget pouch in microwave for 20 seconds or until heated through.
    3. Carefully open nugget pouch, add butter and shake.
    4. Sprinkle on salt. Enjoy!
    Note: Due to differences in all ovens, heating directions may need to be adjusted

    Pretzel Dog:
    Oven or Toaster Oven Instructions
    1. Preheat oven or toaster oven to 400°.
    2. Remove Pretzel Dog from plastic wrap.
    3. Place pretzel dog on microwave-safe plate; heat on high for 60 seconds.
    4. Remove from microwave and place pretzel dog on a baking sheet.
    5. Bake in oven for 4 to 5 minutes or until exterior is crispy and internal temperature reaches a minimum of 165.
    6. Enjoy!

    Microwave Instructions:
    1. Remove Pretzel Dog from plastic wrap and place on a microwave-safe plate.
    2. Microwave for 60–90 seconds or until internal temperature reaches a minimum of 165.
    3. Enjoy!
    Note: Due to differences in all ovens, heating directions may need to be adjusted

    Pretzel Pocket Sandwiches:
    Oven or Toaster Oven Instructions
    1. Preheat oven or toaster oven to 400°.
    2. Remove pretzel pocket from plastic wrap.
    3. Wrap completely in aluminum foil and place on a baking sheet.
    4. Bake for 36 minutes or until crispy.
    5. Remove pretzel pocket from oven and wait two minutes.
    6. Enjoy!

    Microwave Instructions:
    1. Remove pretzel pocket from plastic wrap and place on microwave-safe plate.
    2. Microwave individual pretzel pocket for 90 seconds.
    3. Enjoy!
    Note: Due to differences in all ovens, heating directions may need to be adjusted
  • What should be included in each frozen product package?
  • Classic Soft Pretzel:
    • Five pretzels
    • Five butter packets
    • One salt packet

    Classic Nuggets:
    • Four pouches containing approximately 10 nuggets each
    • Four butter packets
    • One salt packet

    Pretzel Dogs:
    • Four individually wrapped Pretzel Dogs

    Pretzel Sandwiches:
    • Two individually-wrapped Pretzel Sandwiches

stay connected

Download the Pretzel Perks App

  • Download the Pretzel Perks app in the Apple app store, opens in a new window
  • Download the Pretzel Perks app in the Google Play store, opens in a new window

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